Terms of service

Information about DrKids & Using Our US Online Shop:

Welcome to our online shop. This online shop and the website at www.drkids.com (our website) from which it operates, is owned and operated by CalmCo LLC. For further details about CalmCo LLC, please see the end of these terms.

This page and any documents referred to on it explain to you the terms and conditions on which we supply any of the products listed on our website. Please read these terms carefully before ordering any Products from our website as, by doing so, you accept these terms and conditions.

Product Details, Prices & Delivery:

We make every effort to be as accurate as possible in the Product descriptions and prices. However, these may change due to circumstances beyond our control.

Delivery is made via the use of USPS, UPS, and FedEx, and you are able to select your preferred method when checking out and placing your order.

How the Contract is Formed Between You and Us:

After placing & paying for an order, you will receive an email from us acknowledging that we have received your order; this marks the acceptance of a sales contract between yourself & us.

The Contract will relate only to those Products indicated in the acknowledgement email. We will not be obliged to supply any other Products which may have been part of your order until acceptance of your order for those Products has been confirmed in a separate acknowledgement email.

Your Rights as a Consumer:

You may cancel a Contract at any time with us provided we have not already dispatched your product for delivery. In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy (set out in section 7 below).

To amend or cancel a Contract, please contact DrKids by email customercare@drkids.com.

To cancel an order that has already been dispatched to you, you will need to return the Product(s) to us immediately, in the same condition in which you received them, still sealed and at your own cost and risk. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a legal right to claim compensation from you.

Availability, Delivery, Risk & Title:

We aim to process and ship your order the same day should we have received the order before 12 PM Midday; alternatively, it will be dispatched the next working day. Should your order be likely to be delayed, we will contact you. If you have any queries regarding the shipping of your order, please contact CalmCo on customercare@drkids.com.

The Products will be at your risk from the time of delivery and ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges. Payment must be made before products are dispatched.

Price & Payment:

The price of any Products will be as quoted on our website (except in cases of obvious error) and will exclude delivery costs, which will be added to the total amount due as listed on our delivery charges page.

Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an acknowledgement email.

Our website contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our website may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product's correct price is higher than the price stated on our website, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.

We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you an acknowledgement email, if the pricing error is obvious and unmistakable and could have reasonably been recognized by you as a mispricing.

Payment for all Products must be by credit or debit card. We accept all major credit and debit cards.

Our Refunds Policy:

Whilst we hope you will be delighted with your order, if for any reason you are not completely satisfied, we will be happy to offer a refund, exchange, or replacement on Products returned to us within 30 days of receipt. Your statutory rights are not affected. Opened products will not be accepted for return.

When you return a Product to us, we will issue the refund to you once the product has been receipted back into our warehouse. In this case, we will refund the price of the Product in full, excluding the delivery charges for sending the item to you. You will be responsible for the cost of returning the item to us.

When you return a Product to us for any other reason, for example, because you have changed your mind about the Product, we will examine the returned Product and notify you of your refund via email within a reasonable period. We will refund the price of the Product in full, excluding the delivery charges for sending the item to you. You will be responsible for the cost of returning the item to us.

Liability:

Our liability for any claim arising out of a Contract between you and us will be limited to the total amount of the Contract value or the replacement value of the Product(s) in question.

We will not be liable to you for any indirect or consequential loss, including but not limited to loss of profits, loss of business, or loss of anticipated savings.

Force Majeure:

We will not be liable for any failure to perform, or delay in performance of, any of our obligations under any Contract that is caused by events outside our reasonable control (a "Force Majeure Event").

A Force Majeure Event includes any act, event, non-occurrence, omission, or accident beyond our reasonable control and includes, in particular (without limitation), the following:

- Strikes, lock-outs or other industrial action.

- Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.

- Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.

- Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

- Impossibility of the use of public or private telecommunications networks.

- The acts, decrees, legislation, regulations or restrictions of any government.

Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our best efforts to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

Changes to These Terms:

We may revise these terms from time to time. Please check this page regularly to take notice of any changes we may have made to these terms.

These terms were last updated in October 2024.

Governing Law and Jurisdiction:

These terms and conditions are governed by the law in the State of Florida, USA. Any dispute arising from, or related to, these terms and conditions shall be subject to the non-exclusive jurisdiction of the Florida, USA courts.

Contact Information:

For any queries or concerns, please contact us at:

Email: customercare@drkids.com

Phone: (941) 202-3270

Social Responsibility: United Heart:

Commitment to Social Impact:

We are committed to protecting and respecting human rights, both within our workplaces and in the communities we serve. We believe in providing inspiration and opportunity to children and families.

United Heart:

United Heart, a 501(c)3 program, is CalmCo’s signature social impact initiative. Through United Heart, we make a significant investment in youth at Morning Star Orphanage in Kenya and support The Farm Co-op in Zimbabwe to help feed the hungry. Our mission through United Heart is to give the less fortunate hope and joy for a brighter future.