FAQs
Frequently Asked Questions
Product
Do DrKids products contain any sugar, gluten, alcohol, dyes or parabens?
No, all DrKids products are free of these additives.
Should DrKids products be refrigerated?
DrKids products can be left at room temperature- no refrigeration is needed. It is best to keep out of reach of children in a cupboard or medicine cabinet. Optimum storage conditions would be out of direct sunlight, between 20-25C (68-77F).
How do you open DrKids vials?
1. Tap the cap before opening so the liquid descends.
2. Twist the tip until open and discard immediately.
3. Place the open end into the child's mouth and squeeze to dispense all liquid.
Why do you use single-dose vials?
Our vials reduce overdose risks by guaranteeing exact and pre measured doses as well as restricting unauthorized users full bottle access to potentially toxic and hazardous substances.
There are several benefits to using our vials that traditional brands do not have. Our single-use vials provide additional benefits to treating your child such as it being hygienic, a pre-measured dose, convenient, easy to use (only 3 steps!), travel friendly, sterile and clean.
What other innovative dosing methods does DrKids use?
DrKids is known for its unique delivery systems, including the patented, pre-measured single-use vials as well as the first-ever Pain & Fever gummy bite in the USA. These innovations ensure accurate dosing, convenience, and effective results.
Where can I purchase DrKids products?
You can find DrKids products online through our website, Walmart.com and Amazon.
Returns and Refunds
How do I return a product to DrKids?
You can return any unopened product within 30 days of receipt by contacting us at customercare@drkids.com. Please note that opened or expired products are not eligible for return. You are responsible for the cost of return shipping.
When will I receive my refund?
Once we receive the returned product, we will process a refund using the same payment method used for the original purchase. The refund will exclude delivery charges, and we will notify you via email once the refund has been issued.
Can I return a defective product?
Yes, if you receive a defective product, please contact us at customercare@drkids.com. We will examine the product and issue a refund or replacement as appropriate.
Can I cancel my order?
If your order has not yet been dispatched, you can cancel it by contacting us at customercare@drkids.com. If it has already been dispatched, you will need to return the product at your own cost for a refund.
Shipping and Delivery
What shipping methods does DrKids offer?
We offer standard, expedited, and overnight delivery options. You can choose your preferred shipping method at checkout, and costs will vary based on the weight and destination of your order.
How long will it take to receive my order?
Standard shipping typically takes 5-7 business days, expedited shipping 2-3 business days, and overnight shipping arrives in 1 business day. Please note that delivery times may vary based on the destination and carrier delays.
What should I do if my shipment is missing or damaged?
If your order is missing or arrives damaged, please contact us at customercare@drkids.com within 7 days of receipt, and we’ll assist you in resolving the issue.
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