Shipping policy
Shipping Methods and Costs:
We offer several shipping options including standard, expedited, and overnight delivery. Shipping costs are calculated based on the weight of the order and the destination.
You can view the shipping options and costs during the checkout process.
Order Processing:
We aim to process and ship your order the same day if received before 12PM Midday. Orders placed after this time will be processed on the next working day.
You will receive an email confirmation when your order has been dispatched, including tracking information if available.
Delivery Times:
Delivery times vary based on the shipping method chosen and the destination. Standard shipping typically takes 5-7 business days, expedited shipping 2-3 business days, and overnight shipping 1 business day.
We are not responsible for delays caused by the carrier or unforeseen circumstances.
International Shipping:
We currently ship to select international destinations. International shipping costs and delivery times vary depending on the destination and shipping method chosen.
Customs duties and taxes may apply and are the responsibility of the recipient.
Missing or Damaged Shipments:
If your shipment is missing or arrives damaged, please contact us at customercare@drkids.com within 7 days of receipt for assistance.